Refunds

📌 Order Cancellation

• You may cancel your order within 2 hours of placement, provided it hasn’t been dispatched.

• To cancel, email care@thechaiwalaco.com with your order number.

🚚 Damaged or Incorrect Items

• If your order arrives damaged or the wrong items were delivered, email us at care@thechaiwalaco.com within 48 hours of receipt.

• We’ll arrange a pickup and dispatch a replacement or issue a store credit.

↩️ Returns & Refunds

• We do not accept returns on opened tea packs due to hygienic reasons.

• For damaged or incorrect items, we will issue a full refund or store credit.

• Duplicate payments will be refunded to the original payment mode within 7–10 business days.

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📧 For Any Questions

Reach out at care@thechaiwalaco.com, and we’ll respond within 24 hours.